Frequently Asked Questions (FAQ)
- Purchase of Sake
・Purchase is required in units of 6 bottles (multiples of 6) per sake brewery.・No limit on the number or amount of items that can be purchased at one time.
Please note that if you do not meet the requirements, you will not be able to check out.
・We accept payment by credit card (Visa, Mastercard, JCB, American Express, Diners Club)
・All items are delivered by temperature-controlled shipping by air.
Delicate products, such as unpasteurized sake, can be ordered with peace of mind.
・The following countries and cities are currently available as delivery destinations.
- Paris (France)
- London (U.K.)
- Berlin (Germany)
- Dusseldorf (Germany)
- Frankfurt (Germany)
- Madrid (Spain)
- Barcelona (Spain)
Destinations may be added at any time.
- Requied days for shipping
・In principle, delivery will be made within two weeks.
The delivery time may vary depending on the destination country/city. We appreciate your understanding.
・Some orders may take longer than usual for delivery due to delays during air transportation, customs inspections, or unforeseen circumstances outside our jurisdiction.
・Please verify your shipping address (including first and last name, street and apartment number, and telephone number) before placing your order. Incorrect shipping addresses may cause delays in customs clearance or delivery failures.
Also, please note that some shipping companies may charge additional forwarding fees if forwarding procedures are required due to an incorrect shipping address.
- Delivery Service Providers
- ・Orders are delivered by Yamato Transport Co. or other partner companies.
- ・If the products have not been received after 20 days, please contact us from this form with your order No..
- Shipping Charge
・All prices are inclusive of shipping charges.
Shipping charges differ from country to country.
- ・Taxes may apply depending on the destination country.
- Pricing by Delivery Destination
- ・Due to differences in shipping charges from country to country, product prices may vary depending on the country of destination.
- Membership Qualifications
- ・Anyone can register as a member. Only members can enjoy shopping on our website.
- Functions of Mypage
- ・On My Page, you can view your favorites list, order history, view and edit your membership information.
- Point Program
- Returns and Exchanges
・In principle, we do not accept returns or exchanges of purchased products. We appreciate your understanding.
・If you find any flaw or initial defect in the product you received, please contact us using this form by the next day of arrival
- Cancellation Policy
・We accept cancellations after an order is placed only when the order is in the status of Confirming Order (before pickup).